Buyer Protection on every order
We hold your payment until your figure arrives as described. It's included in every order for 50p + 3% of the item price.
What's covered
It doesn't arrive
Lost in the post or never sent? You get your money back.
Not as described
Wrong figure, undisclosed damage or it won’t play.
It's a fake
Counterfeits are never allowed. You’re covered if one slips through.
If something's wrong
Report it within 48 hours of delivery
From the order screen — add photos and tell us what’s up. Payment to the seller is paused.
The seller responds
They can offer a refund, a partial refund or ask you to send it back (they pay return postage).
We step in if needed
Can’t agree? Our team reviews the evidence and decides. Refunds go back to your original payment method.
Not covered
- Changing your mind.
- Anything paid for outside the app — always pay in the app.
- Problems reported after you've confirmed the order or the 48-hour window has passed.
Shop with confidence
Use it in your browser
iPhone and Android apps coming soon