DRAFT — not legal advice. Placeholder wording for development. A solicitor must review and replace this before launch.

Buyer Protection Policy

Every order paid through the app is covered.

What's covered

• The item doesn't arrive.
• The item is significantly not as described (wrong figure, undisclosed damage, doesn't play).
• The item is counterfeit.

How it works

1. We hold your payment until the order completes.
2. Once the parcel is delivered you have 48 hours to report a problem from the order screen.
3. Add photos and a description. The seller can respond and offer a solution.
4. If you can't agree, our team decides. Refunds go back to your original payment method.

What's not covered

Change of mind, items bought outside the app, or problems reported after the order completes.