Reporting a problem with an order

1. Open the order and tap Report a problem within 48 hours of delivery (or if it hasn’t arrived).
2. Choose what’s wrong, describe it and add photos. Payment to the seller is paused.
3. The seller can offer a refund, a partial refund, or ask you to return it (they pay return postage).
4. If you can’t agree, our team looks at the evidence and decides. Refunds go back to your original payment method.